Refund Policy for TapTranscribe.com
Effective Date: October 15, 2025
This policy clarifies refund rights for customers purchasing our digital services, including monthly/yearly subscriptions and one-time credit packs.
1. Our Services
TapTranscribe.com provides transcription credits that are consumed when you process audio or video files. Credits are provided through recurring subscriptions (e.g., Basic, Pro) or one-time purchases (e.g., credit packs).
2. Conditions for a Refund
- Major Service Failure: If a critical technical error on our platform prevents you from using the service for an extended period, you may be eligible for a partial or full refund for that period.
- Billing Errors: Any duplicate charges or incorrect billing caused by our system will be fully refunded.
3. Situations Where a Refund is Not Applicable
- Credits Used: Once transcription credits have been used to process a file, the cost associated with that usage is non-refundable, regardless of the quality of the transcription.
- Change of Mind: We do not offer refunds for purchased subscriptions or credit packs if you change your mind.
4. How to Request a Refund
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5. Agreement
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